Frequently Asked Questions
We accept Cash (USD only), Debit and/or Credit cards, PayPal, Venmo and Zelle.
Also, Interest Free installment payment options are accepted through Sezzle or AfterPay.
Firstly, check that you are entering the discount code exactly as it appears (case sensitive) and check that the code has not expired. Secondly, check the terms and conditions of your code, if the item is in sale or in a certain category the discount may not be valid on this product. If it’s still not working, please contact us or email us at firstname.lastname@example.org and our team will be able to advise you further.
No, you can only use one promotional discount in each individual order.
Yes, you can have your order delivered to a PO Box Address.
Yes, you can. Once your order has been shipped, a USPS tracking number will be provided to you so you can track your order via tracking number in the email or you can track your order via USPS here.
NOTE: One Of A Kind has a TAT (turn around time) of 7-10 business days on custom orders.
Once shipped, your order should arrive within the time frame of your chosen delivery method, which you can double check in your order confirmation email. Also, you should have received a tracking link in that same email, please check out the provided link for any delivery updates. If the delivery time frame has passed and you still have not received your items, please get in touch with us at email@example.com.
Once you have placed an order with us, our team works hard to make sure we are promptly starting to pack and process your order, therefore, once you are charged we are unable to interfere with this process. If you are unhappy with your item(s) or no longer require them, you are welcome to contact us within 3 business days of delivery and send item(s) back to us for a full refund within 10 days of receipt.
Once you have placed an order with us, our team works hard to make sure we are promptly starting to pack and process your order, therefore, once you are charged we are unable to interfere with this process and make any amendments. If you are unhappy with your item(s) or no longer require them, you are welcome to contact us within 3 business days of delivery and send item(s) back to us for a full refund within 10 days of receipt.
Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you still cannot find this, please log into your account to check that your order was initially processed. If you are still having problems, please contact us!
If you have not received your order within the allotted delivery time frame, please contact us or email us at firstname.lastname@example.org within 14 days of the date on which you ordered the products. After this time has elapsed, One Of A Kind reserves the right to decide whether to send replacement item(s) to you. Please allow up to 21 business days before contacting us regarding a missing order.
If you’ve received the wrong item in your order, please contact us where a member of our customer service team will help you further.
If you receive your order and an item is missing, please check your email or junk email to see if you have received an out of stock notice from us, if you have not received this, please contact us and one of our advisors will help you further.
If you have purchased a custom product, we will always state the date that your item will be shipped on the product page. This will also be repeated at checkout. Please allow 7-10 business days for your item to be designed and made. Then if 10 business days have elapsed after the proposed dispatch date, please contact us.
No, if you do not want to set up an account with us we have the option to checkout as a guest. All you'll need is your contact and shipping information!
Returns & Refunds
If you are unhappy with your item(s), you are welcome to contact us within 3 business days of delivery and send item(s) back to us for a full refund within 10 days of receipt.
Because of the nature of these items, unless they arrive damaged or defective, we cannot accept exchanges or returns for:
- Custom or personalized orders
- Items on sale
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
No, once an item has been personalized, this makes it non-returnable.
As a business, we are constantly changing our prices due to fashion trends, sales demand and other various reasons. This does unfortunately mean that if the price has changed since you have ordered, we are unable to refund the price difference.
Earrings can only be returned if the original tags are attached, the original packaging is intact and there are no visible signs of wear due to hygiene reasons.
Please contact us at email@example.com with your name, tracking number and order number so we can keep track of this when the product arrives back to us.
Postage costs will only be refunded if your product is damaged or faulty.
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or not as described. Please note that items which are damaged due to normal wear and tear; by accident; or through misuse will not be considered faulty and One Of A Kind has the right to refuse a refund on these grounds. If your item is faulty, please do not dispose or amend your item(s). Please contact Customer Care at firstname.lastname@example.org within 14 days of receipt along with your name, order number, and any images you can provide of the faulty item(s).
Unfortunately, we are unable to refund the difference between the original price and the sale price.
Product & Stock
Yes, in accordance with the new and updated data protection act we promise to keep your information private and secure.
If you would like all information regarding yourself removed from our One Of A Kind database, please email us at email@example.com.